Privacy policy
Last Updated: 24 July 2025
At VRDK, your privacy matters to us. We appreciate the trust you place in us when you visit our website or place an order, and we are committed to handling your personal information responsibly, securely and transparently.
This Privacy Policy explains how we collect, use, store, protect and share your information when you interact with our website, communicate with us or purchase our products.
Information We Collect
Depending on how you interact with us, we may collect the following information:
* Name
* Email address
* Phone number
* Billing and shipping address
* Order history and purchase details
* Measurements, custom sizing information and design preferences voluntarily shared by you
* Communications through WhatsApp, email, social media or our website
* Device information, IP address, browser type and website usage information collected through cookies and similar technologies
Payment information is processed securely through our trusted payment partners. VRDK does not store your complete credit card, debit card or banking details.
How We Use Your Information
We use your information to:
* Process and fulfil your orders.
* Provide customer support before and after your purchase.
* Communicate order confirmations, production updates, shipping notifications and other important service-related information.
* Assist with sizing, customisation and design-related requests.
* Improve our products, services and website experience.
* Prevent fraudulent or unauthorised activities.
* Comply with legal and regulatory obligations.
We only collect information that is reasonably necessary to provide our services and improve your shopping experience.
Shopify & Third-Party Services
Our website is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services online.
To operate our business efficiently, we may share limited information with trusted third-party service providers, including:
* Shopify and related technology providers.
* Secure payment gateways.
* Courier and logistics partners.
* Customer support and communication platforms.
* Analytics and website performance providers.
These service providers receive only the information necessary to perform their respective services and process your information in accordance with their own privacy policies and applicable laws.
We do not sell, rent or trade your personal information to third parties.
Measurements & Customisation Information
If you choose custom sizing or personalised customisation, we may collect measurements, design preferences and other information voluntarily provided by you.
This information is used solely to create and fulfil your order, provide customer support and maintain appropriate business records. We treat this information with the same level of care and confidentiality as all other personal information we collect.
Cookies & Website Analytics
Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences and understand how visitors interact with our website.
You may disable cookies through your browser settings at any time. Please note that certain features of our website may not function as intended if cookies are disabled.
Marketing Communications
With your consent, we may occasionally send you updates about new collections, exclusive launches, special offers and other news relating to VRDK through email, WhatsApp or other communication channels.
You may opt out of promotional communications at any time by following the unsubscribe instructions provided or by contacting us directly. Even if you opt out of marketing communications, we may still contact you regarding your orders or other important service-related matters.
Data Security
We take reasonable technical, administrative and organisational measures to safeguard your personal information against unauthorised access, misuse, alteration, disclosure or loss.
While we continuously work to protect your information, no method of electronic storage or internet transmission can be guaranteed to be completely secure.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes and maintain appropriate business records.
Your Rights
Subject to applicable law, you may request to:
* Access the personal information we hold about you.
* Correct or update inaccurate information.
* Request deletion of your personal information where legally permissible.
* Withdraw your consent to receive promotional communications.
To exercise any of these rights, please contact us using the details provided below.
Third-Party Links
Our website may contain links to third-party websites or services for your convenience.
Once you leave our website, the privacy practices of those websites are governed by their own policies. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our website is intended for individuals who are legally capable of making purchases. We do not knowingly collect personal information from children.
If we become aware that personal information relating to a child has been provided to us without appropriate consent, we will take reasonable steps to delete such information.
International Customers
If you access our website or place an order from outside India, your information may be processed or stored in countries where our trusted service providers operate.
By using our website, you acknowledge that your information may be transferred and processed in accordance with this Privacy Policy and applicable laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or website functionality.
Any revised version will become effective upon publication on this website. We encourage you to review this page periodically to stay informed of any updates.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, we’d be happy to assist you. Please contact us via WhatsApp, email or through our Contact page.
Thank you for trusting VRDK. Protecting your personal information is an important part of the experience we strive to provide, and we’re committed to handling it with care, transparency and responsibility.
